Legal
Last updated: June 2026 · Version v1-2026-06
All sales are generally FINAL. Where a remedy is appropriate, MSVI's default remedy is an SGD Coin credit (usable on any future purchase) rather than a cash refund, except where Philippine law requires otherwise. (a) OUR FAULT — If the fault is MSVI's (manufacturing defect, wrong item shipped, or item materially not as described), you are entitled to a remedy under the Consumer Act and may choose, at MSVI's option where permitted, repair, replacement, a cash refund of the affected item, or SGD Coin (we may add a goodwill bonus for choosing coin). Report within seven (7) days of delivery with photos. (b) THIRD-PARTY OR OUTSIDE OUR CONTROL — Issues not caused by MSVI are NON-REFUNDABLE, including courier/logistics delays or damage, customs, weather, force majeure, incorrect/incomplete address supplied by you, refused or unclaimed deliveries, and change of liturgical schedule. As a discretionary goodwill gesture for a qualifying courier delay, MSVI may credit fifty percent (50%) of the affected item value as SGD Coin; the remaining fifty percent (50%) is retained to cover materials, labor, service and operating costs already expended in producing and dispatching your order. Such goodwill credit is not an admission of fault or liability. (c) CHANGE OF MIND — Ready-to-Ship items may be returned within seven (7) days if unused and in original packaging; the remedy is SGD Coin credit (or cash at MSVI's discretion) less return shipping and any restocking cost. Made-to-order and custom items are excluded. (d) DESIGN PRESENTATIONS / DIGITAL ITEMS — non-refundable once issued. MSVI's assessment of any claim is final, acting reasonably and in good faith.
We ship within the Philippines and internationally on request. Shipping fees, duties and taxes are the buyer's responsibility. Delivery windows depend on the courier and destination and are estimates. Title and risk of loss pass to you upon the courier's acceptance of the parcel; courier loss or damage is handled under the courier's insurance/claims process, not by refund from MSVI.
Email orders@morphsagradoventuresinc.com within seven (7) days of delivery with your order reference and clear photos of the item. We acknowledge within two (2) business days and tell you the outcome and, where a remedy is due, the timeline for it. Approved cash refunds are returned to the original payment method.
These sections form part of our Terms of Service. For complaints and payment disputes, see Governing Law & Disputes.
